Terms of service

Terms of service

Last updated: 30 August 2026

Overview

This website is operated by Pup Purse ("we", "us", "our"). Throughout these terms, "you" means the person browsing the site or placing an order.

We sell one thing: a handbag shaped and styled to look like a dog. Every bag is made to order after you buy it, so please read the orders, shipping and delivery sections closely. They explain how pre-orders work and what your cancellation and refund rights are.

By visiting our site or placing an order, you agree to these terms. If you do not agree with them, please do not use the site.

These terms sit alongside our refund policy, shipping policy and privacy policy. Those policies are part of these terms, and if you order from us they apply to you as well. Where our refund policy says something more specific about returns, refunds or cancellations, the refund policy wins.

We may add, change or remove parts of these terms. The version published on this page at the time you place your order is the version that applies to that order.

Access and account

You must be at least 18, or the age of majority where you live, to place an order. If you are under that age, you may only use this site with the involvement of a parent or guardian who accepts these terms on your behalf.

You do not need an account to buy from us. Guest checkout is fine.

If you do create an account, keep your login details to yourself. You are responsible for anything that happens under your account, so tell us at support@mypuppurse.com straight away if you think someone else has got into it.

Give us accurate information at checkout. Your name, delivery address, email and phone number all need to be correct and current. We cannot fix a delivery that was sent to an address you typed wrong.

We may refuse service, close an account or cancel an order. We do not do this lightly, and if we cancel an order you have already paid for, we refund you in full.

Access to the site is provided as-is and we do not promise it will always be available. We may change, suspend or withdraw any part of the site at any time.

Our products

We sell a dog-shaped handbag. It is a fashion accessory. It is not a pet carrier, it is not a bed or crate, it is not a child's toy, and it is not designed to carry or hold a live animal. Please do not use it that way.

Every bag is made to order. Nobody has one sitting on a shelf waiting for you. When you buy, we have your bag built.

Because each bag is made to order, small variations are normal and expected. Colour tone, finish, face placement, stitching and exact dimensions can vary slightly from unit to unit and from the photos on the site. Any measurements we give are approximate. Colours also look different on different screens, so what you see on your phone may not be an exact match for the bag in your hands.

Some images on this site show pre-production samples, prototypes or renders. We describe the product as accurately as we can, and we will update the photos as production units come through. If a bag arrives materially different from what we described, that is on us and our refund policy covers you.

We may change, improve or discontinue the product at any time. If we discontinue it before your order is built, we cancel your order and refund you in full.

Orders

This is a pre-order store. When you place an order, you are ordering a bag that has not been made yet.

Here is how it works:

- You place your order and pay in full at checkout.
- We send you an order confirmation email. That email is a receipt for your payment, not an acceptance of your order.
- Your order is accepted when we commit your build to the factory. Up to that point we can still decline the order, and if we do we refund you in full.
- Your bag is then made and shipped to you.

Cancelling within 24 hours

You have 24 hours from the moment you place your order to cancel it for a full refund. Email support@mypuppurse.com with "Cancel" and your order number in the subject line. That is all it takes, and what counts is the time your email reaches us, not the time we answer it.

After 24 hours, your build is committed to the factory and the order cannot be cancelled. Once it is in production we cannot pull it back.

Change of mind after that

Because every bag is made to order, we do not accept change-of-mind returns once the 24-hour window has passed. Please be sure before you order.

If something is wrong with your bag

Damaged, faulty, or not what you ordered is a different situation entirely, and you are covered. See our refund policy for exactly what to do and how quickly we sort it out. Nothing in these terms takes away your legal rights when a product arrives damaged, faulty or not as described.

If your order runs past the stated window

Our stated production and delivery window is up to 16 weeks from the day you order to the day it reaches your door. If we cannot get your bag to you within that window, we will email you before the window runs out, tell you what is happening and offer you the choice of waiting or cancelling for a full refund. If you do not reply to that email, we treat it as you cancelling and refund you in full.

You can also email support@mypuppurse.com at any time after the 16 weeks have passed, as long as your bag has not been delivered yet, and ask us to cancel and refund you in full. We will do it, no argument.

If you are in the EU or the UK

Consumer law where you live normally gives you 14 days after delivery to change your mind on an online order. There is an exception for goods made to your specification or clearly personalised.

We want to be straight with you about this. Every Pup Purse is built after you place your order, but it is not personalised to you as an individual, and whether that exception covers a bag like ours is genuinely arguable. We are not going to hide behind it. If you are in the EU or the UK and you want to cancel, email support@mypuppurse.com with your order number and talk to us. We will look at your request properly rather than turn you down on the strength of a clause.

None of this affects your rights if the bag arrives damaged, faulty or not as described. Those rights are yours in every case and we do not try to limit them.

Quantity and reseller orders

We may limit or cancel orders that look like they were placed by resellers or dealers, orders placed on the same card or account in unusual volume, and orders that appear to be fraudulent. If we cancel an order for one of these reasons, we refund it in full and email the address on the order.

Prices and billing

Prices are shown on the product page and are in US dollars unless your local currency is shown at checkout. The price you see at checkout is the price you pay.

Payment is taken in full when you place your order. This is a pre-order, so you are paying up front for a bag that will be built for you.

You confirm that the payment method you use is yours, or that you have permission to use it, and that there are enough funds available. Payments are handled by our payment providers, not by us directly, and we do not store your full card details.

We may change prices at any time. A price change never affects an order you have already placed and paid for.

If your country charges import duty, sales tax, VAT, GST or a customs handling fee on the parcel, that is separate from what you paid us and is your responsibility. We cannot tell you in advance what your country will charge. Check with your local customs office if you are not sure.

Taxes we are required to collect at checkout will be shown at checkout before you pay.

If a payment fails, is reversed, or is charged back after your bag has been built or shipped, we may suspend or cancel the order and recover what is owed.

Shipping and delivery

Our stated window is up to 16 weeks from the day you order to the day your bag reaches your door. That window covers production and shipping together, not shipping alone.

We are deliberately giving you a generous window. This is a brand new product and we would rather tell you 16 weeks and get it to you sooner than promise you a month and leave you waiting by the door.

We will email you tracking details as soon as your parcel is on its way.

Some things worth knowing:

- Delivery estimates are estimates. Customs, weather, carrier delays and public holidays can all push a parcel out.
- Make sure your delivery address is correct and complete before you place the order. If a parcel is returned to us because the address was wrong or nobody could receive it, we will email you to arrange redelivery, and reshipping costs may apply.
- We aim to ship worldwide. If we cannot ship to your country, we will tell you and refund you in full.
- If your parcel is lost in transit or arrives damaged, contact us at support@mypuppurse.com and we will sort it out. Our refund policy explains what we need from you.

If we cannot get your bag to you within the stated 16-week window, we will notify you and offer you the option to cancel for a full refund, as described in the orders section above and in our shipping policy.

Intellectual property

Everything on this site belongs to us or to the people who licensed it to us. That includes the site design, text, photographs, videos, illustrations, graphics, logos, the Pup Purse name, and the design of the bag itself.

You may look at the site, share links to it, and download or print pages for your own personal, non-commercial use.

You may not copy, reproduce, republish, sell, rent, modify or create derivative works from our content without our written permission. You may not copy the design of our product and manufacture it, whether for sale or otherwise.

If you post about your bag on social media and tag us, thank you. See the feedback section below for what that means.

Optional tools

We may give you access to third-party tools through the site. Examples include currency converters, size guides, reviews, chat widgets and marketing pop-ups.

We provide these as-is and as-available. We do not control them, we do not monitor them, and we make no promises about them. If you use one, you use it at your own risk and under the third party's own terms.

New tools and features that we add to the site are also covered by these terms.

Third-party links

Some content and links on this site come from third parties. We are not responsible for their content, their products, their accuracy or their policies.

If you click through to another site, you leave ours. Read their terms and their privacy policy. Any complaint or claim about a third party's products or services goes to that third party, not to us.

Relationship with Shopify

Our store is hosted on Shopify. Shopify provides the online platform that lets us sell to you.

Your purchase is made directly with us, Pup Purse. We are the seller and merchant of record. Shopify is not the seller and is not a party to the contract between you and us.

That means Shopify is not responsible for our products, our order fulfilment, our shipping, our refunds, our customer service or our content. If something goes wrong with your order, bring it to us and we will deal with it.

This section does not affect any rights you have against us under these terms or under law.

Privacy policy

Our privacy policy explains what personal information we collect, why we collect it, who we share it with, and how you can access, correct or delete it. It is published on this site and it forms part of these terms.

By using this site or placing an order, you agree to how we handle your information as described there.

Feedback

We like hearing from you. If you send us ideas, suggestions, product feedback, reviews, photos, videos or any other content, here is what happens with it.

You give us a free, worldwide, non-exclusive licence to use, edit, publish and share that content, including in our marketing, on our site and on social media. We may credit you by your name or handle where it is available.

You confirm that the content is yours to give, that it does not infringe anyone else's rights, and that it does not contain anything unlawful, abusive or defamatory.

We are not obliged to keep any submission confidential, to pay you for it, or to reply to it.

If you would like us to stop using something of yours, email support@mypuppurse.com and we will take it down from our own channels.

Errors and omissions

We try hard to keep this site accurate, but sometimes information is wrong, incomplete or out of date. That can include prices, product descriptions, photographs, specifications, availability and delivery times.

We reserve the right to correct any error, inaccuracy or omission, and to change or update information at any time without notice.

If a product is listed at the wrong price, or described incorrectly in a way that materially changes what you are buying, we may cancel your order even after you have paid. If we do that, we email you and refund you in full.

Nothing on this site is a promise that the information will always be current. If a date is not shown next to information, do not assume it has been updated recently.

Prohibited uses

You may not use this site or our content:

- for any unlawful purpose, or to ask anyone else to do something unlawful
- to breach any regulation, rule, law or local ordinance
- to infringe our intellectual property rights or anyone else's
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability
- to submit false or misleading information
- to upload or transmit viruses, malware or any code that could affect how the site or a connected site works
- to collect or track other people's personal information
- to spam, phish, pretext, spider, crawl or scrape
- for any obscene or immoral purpose
- to interfere with or get around the security features of the site or any connected site
- to place fraudulent orders, or orders using a payment method you are not authorised to use
- to copy our product design for manufacture, resale or distribution

We may end your access to the site if you do any of these things.

Termination

These terms stay in force until either of us ends them.

You can end them at any time by telling us you no longer want to use our services, or simply by stopping using the site.

We can end them at any time, without notice, if we believe you have breached them. If that happens, you remain liable for anything you owed us up to that point, and we may deny you access to the site.

Any order you have already placed is unaffected. We will still deliver it, and your refund and cancellation rights still stand.

About the website itself

We do our best to run a good store, but we cannot promise the site will always be uninterrupted, secure, timely or error-free, and we cannot promise the results you get from using it.

To the fullest extent the law allows, the website and the content on it are provided as-is and as-available, without warranties of any kind.

This section is about the website, not about your bag. If your bag arrives damaged, faulty, or not as we described it, you are covered by law and by our refund policy, and nothing in these terms changes that. Consumer rights and guarantees under United States federal and state law, EU consumer law, the UK Consumer Rights Act 2015 and the Australian Consumer Law cannot be excluded, and we do not try to exclude them.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, punitive, special or consequential losses. That includes lost profits, lost revenue, lost savings, lost data and business interruption, whether the claim is in contract, tort, strict liability or otherwise, and whether or not we were told such a loss was possible.

Where liability cannot be excluded, our total liability to you for any claim connected with an order is limited to the amount you paid us for that order.

This section does not limit or exclude:

- liability for death or personal injury caused by our negligence
- liability for fraud or fraudulent misrepresentation
- your rights when goods arrive damaged, faulty or not as described
- any other liability that cannot be limited or excluded under the law that applies to you

Some places do not allow the exclusion or limitation of certain damages. If you live in one of those, some or all of the exclusions above may not apply to you, and our liability is limited to the smallest amount that law permits.

If you cost us money

If you break these terms, break the law, or infringe someone else's rights, and someone brings a claim against us because of it, you agree to cover our reasonable costs and legal fees in dealing with that claim. This applies to Pup Purse and to the people who work with us.

Severability

If any part of these terms is found to be unlawful, void or unenforceable, that part is severed to the minimum extent necessary. The rest of these terms stays in force.

Waiver and entire agreement

If we do not enforce a right or a term, that is not a waiver of it. We can still enforce it later.

These terms, together with our refund policy, shipping policy and privacy policy, and any policies or operating rules posted on this site, are the entire agreement between you and us. They replace any earlier agreements, communications or proposals, spoken or written.

Assignment

You may not transfer or assign your rights under these terms to anyone else without our written permission.

We may transfer or assign our rights and obligations, for example if the business is sold or restructured. If we do, your rights under these terms and under any order you have placed are not reduced.

Governing law

These terms, and any separate agreements under which we provide you services, are governed by United States federal law and by the law of the state we are based in, which is the state shown in our business address at the bottom of this page, without regard to its conflict of law rules. The courts of that state have jurisdiction over any dispute, and you agree to that jurisdiction.

If you are a consumer, this does not take away the protection given to you by the mandatory consumer laws of the country where you live. If you are in the EU, the UK or Australia, you keep the mandatory rights and remedies your local law gives you, and you may bring proceedings in your local courts where your law allows it.

We would much rather sort a problem out by email than in a courtroom. Please contact us at support@mypuppurse.com first and give us a fair chance to fix it.

Changes to these terms

You can review the current version of these terms on this page at any time. The last updated date is at the top.

We may update, change or replace any part of these terms by posting a new version here. It is your responsibility to check back. Continuing to use the site after we post a change means you accept the change.

Changes to these terms never apply retroactively to an order you have already placed. The version in force when you ordered is the version that governs that order.

Contact information

Questions about these terms, or about an order, go to:

Pup Purse
Email: support@mypuppurse.com
Address: 22 Rustic Ridge Road, Randolph, NJ 07869, United States

We read every email and we answer every one, usually within two business days. If you have not heard back, please send it again in case it went astray.